With IT Global Systems you will be working with trained and professional employees dedicated to ensuring that you are completely satisfied with your services at all times.
For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty.
• Basic – Email with up to 1 business day response via our help desk
• Silver – Mon-Fri, 9-5, up to 4 hours response time via our help desk
• Gold – 24/7/365 via our help desk
• Platinum – Gold level + assigned account support person
A sample of our technical support experience includes:
• Software problems
• Computer hardware problems
• Internet service problems
• Up-sell/cross-sell programs
• Warranty or post-warranty support